A-Z Guide

Rocket Mortgage FieldHouse is a user-friendly building that is handicapped accessible and provides a safe and comfortable environment for all of our guests. Our Guest Services Ambassadors are trained to know how to accommodate the special needs of our guests. Click Here for helpful information on policies, procedures and amenities offered to make your visit memorable and enjoyable.

Alcoholic beverages (including non-alcoholic beer and wine) or illegal drugs are not permitted to be brought into Rocket Mortgage FieldHouse for Cavaliers games or other events. Alcoholic beverages may be purchased once inside the Fieldhouse. A Valid I.D. (State I.D., Driver's License and Military I.D.) is required for purchase of Alcohol if you appear to be 30 years of age or younger. The service limit for events is 2 alcoholic beverages per transaction. Alcohol service cut-off is made at the beginning of the 4th quarter for NBA games, at the end of the second intermission for AHL games, or at management's discretion.

Trained guide dogs or service animals assisting guests are welcome inside Rocket Mortgage FieldHouse while emotional support animals are not permitted. All service animals must remain on a leash or in a harness at all times.

The Cavaliers provide in-game announcements displayed on the in-House corner boards during halftime for a $25 donation. Proceeds will go to the Cavaliers Youth Fund and requests must be submitted Monday-Friday, at least 72 hours before tipoff. Please visit www.nba.com/cavaliers/entertainment/messages to submit your announcement request.

The Monsters provide in-game announcements (i.e. birthdays or anniversaries) displayed on the ceter-hung during first intermission for a $20 donation. Proceeds will go to the Monsters charities. Contact the Monsters front office at (216) 420-0000 within 72 hours in advance of your request to speak to a representative.

For all other events, please submit an e-mail to contactus@cavs.com and it will be forwarded to the event promoter. Rocket Mortgage FieldHouse does not guarantee a response from the promoter.

Cash is no longer accepted as a form of payment inside Rocket Mortgage FieldHouse.

For all guests attending a game or event at the FieldHouse, all purchases must be made with a valid debit or credit card, or mobile wallet options like Apple Pay or Google Pay. Money may be exchanged for gift cards at these five reverse ATM locations located inside Rocket Mortgage FieldHouse:

• Box Office located near the Cleveland-Cliffs entrance
• Sherwin-Williams entrance near free-standing Cavs Shield 
• Outside the main Team Shop located on the Street Level
• Street Level near Portal 27
• Loudville near Portal 74

Rocket Mortgage FieldHouse is proud to be among the leaders in the industry by offering real-time captioning of all public-address audio during Cavaliers and Monsters home games, and *family shows (Disney on Ice, Monster Jam, etc.). In addition to the captioning displays on the four corner scoreboards of the FieldHouse, guests may also view captioned content on their mobile devices by clicking the button available below OR by visiting either Guest Services locations (Portals 1 and 52) to obtain an event code and instructions for that specific event. A limited number of hand-held devices that display captioning are also available for use during an event.

Closed Captioning

Fans can come to the lower rows of Section 105 (located on the Street Level at Portal 5) for Cavaliers player autographs, and the lower rows of Section 110 (located on the Street Level at Portal 13) for visiting team player autographs, from the time doors open until warm ups end. There is no guarantee that fans in these areas will get autographs. Also, if a ticketed guest arrives to their seats, guests seeking autographs may be asked to move.

Baby changing stations are available in most public restrooms at Rocket Mortgage FieldHouse. Please see a Guest Services Ambassador if you have any questions.

Rocket Mortgage FieldHouse does not issue or sell backstage passes to its events. Backstage access is strictly limited and arranged by tour management.

Backpacks, large bags/purses (bags/purses must be 14” x 14” x 6” or smaller and fit under seat without obstruction of aisles), or sealed packages of any kind (including gifts for performers) are not permitted. Click here for more information on permitted items.

For Cavaliers games, first game certificates and birthday buttons are available on Street Level near Portal 17. For Monsters games, guests can pick up their first game certificates and birthday buttons at Monsters Kid Nation at Portal 17.

Any professional and/or commercial camera with interchangeable or detachable lenses are not permitted.

Cash is no longer accepted as a form of payment inside Rocket Mortgage FieldHouse.

For all guests attending a game or event at the FieldHouse, all purchases must be made with a valid debit or credit card, or mobile wallet options like Apple Pay or Google Pay. Money may be exchanged for gift cards at these five reverse ATM locations located inside Rocket Mortgage FieldHouse:

• Box Office located near the Cleveland-Cliffs entrance
• Sherwin-Williams entrance near free-standing Cavs Shield 
• Outside the main Team Shop located on the Street Level
• Street Level near Portal 27
• Loudville near Portal 74

Charging stations are strategically placed throughout Rocket Mortgage FieldHouse for the convenience of our guests.

Children under the age of two do not require a ticket for a Rocket Mortgage FieldHouse event. However, they cannot occupy a seat and must remain on a ticket holder’s lap for the duration of the event. Children two-years-old and older require tickets for admission to the FieldHouse.

During an event, guests are recommended to express any compliments, comments, or concerns at one of our Guest Services Booths located at Portal 1 on the Street Level and Portal 52 on Loudville Level. After an event, please email contactus@cavs.com to give feedback.

Food offerings within the FieldHouse feature unique social neighborhoods, local chef partnerships, state-of-the-art technology, open concepts and more. Click Here for more information on all the available food options.

Cannot find what you are looking for on this page? Fill out our contact us form by clicking here.

Click Here for directions to Rocket Mortgage FieldHouse.

​Rocket Mortgage FieldHouse
One Center Court
Cleveland, Ohio 44115

Rocket Mortgage FieldHouse is a user-friendly building that is handicapped accessible and provides a safe and comfortable environment for all of our guests. Our Guest Services Ambassadors are trained to know how to accommodate the special needs of our guests. Click Here for helpful information on policies, procedures and amenities offered to make your visit memorable and enjoyable.

Door times for Rocket Mortgage FieldHouse events and concerts will vary according to each event. 

Door times for Cavaliers games Monday through Thursday are 75 minutes prior to tipoff with Atrium doors opening 90 minutes before the game. For Friday through Sunday games, doors will open at 90 minutes prior to tipoff with Atrium doors set to 2 hours before the game.

Door times for all Cleveland Monsters games will be 60 minutes prior to the puck dropping with Atrium doors opening 90 minutes before the game.

All doubleheader dates where the Cleveland Monsters play ahead of the Cavaliers, doors will open 60 minutes prior to tipoff with the Atrium doors opening at 90 minutes.

Please Note: Rocket Mortgage FieldHouse has a no re-entry policy; once you leave the building during an event, you will not be permitted to return.

All patrons must be fully-clothed to enter any area of Rocket Mortgage FieldHouse. Patrons without shirts, shoes, etc. will not be permitted entrance to the venue.

The following items are also not permitted when attending a game or event:

• Garments with explicit language, profanity or derogatory characterization directed toward any person will not be permitted. Determination of appropriate messaging is at sole discretion of Rocket Mortgage FieldHouse.
• No long chains on clothing or otherwise.
• No facial masks that are not easily removable.

Click here to view all prohibited items at Rocket Mortgage FieldHouse.

Rocket Mortgage FieldHouse has designated ride share pick up and drop off for fans attending games or concerts downtown at the following locations:

• Huron E. & 8th Street
• West Huron at Tower City
• Ontario Street
• Prospect Ave E. & 4th Street
• West Prospect at Tower City

Rocket Mortgage FieldHouse is accessible to all levels of the venue via seven passenger elevators and two escalators.

• The Northwest elevators are located on the Street Level at Portal 29.
• The Northeast elevators are located on the Street Level near Portal 4 and 5.
• Escalators go from the Street Level directly to Loudville and are located at Portals 8 and 25. At the conclusion of each event, all escalators will only go directly from Loudville to the Street Level.

Click here for information on employment opportunities for full time and part time job opportunities.

Rocket Mortgage FieldHouse can be entered via the Sherwin-Williams Entrance, located on the corner of Ontario Street and Huron Road, the Cleveland-Cliff’s Entrance, located on the corner of Huron Road and East 6^th Street, the Servpro Entrance, facing Progressive Field, and the Huntington Club Level East Bridge, a pedestrian walkway connecting the FieldHouse to the Gateway East Garage. All entrances are handicap accessible.

Rocket Mortgage FieldHouse is pleased to introduce our new streamlined screening process for entry into the building. To ensure a quick and efficient entry, please keep all items in your pockets as you pass through our security checkpoint.

Guests carrying purses larger than a clutch, as well as diaper bags or medical bags, should use the designated X-ray lane upon arrival.

In the event of an emergency, Rocket Mortgage FieldHouse staff will utilize the public address system to inform guests of the situation and any instructions as applicable. All exits and emergency exits are posted with appropriate signage.

The National Basketball Association issued to all teams a revised set of Arena Guidelines, according to NBA Deputy Commissioner and COO Russ Granik. The Guidelines include policies dealing with the deployment of security personnel, alcohol sales and a new Fan Code of Conduct.

More Info

There are two first-aid stations in Rocket Mortgage FieldHouse staffed with registered nurses. The first-aid stations are located on nurses located on the Street Level near Portal 14 and on the Loudville near Portal 66. On site for all events is a paramedic unit from the City of Cleveland.

If you are in need of medical attention please notify any Rocket Mortage FieldHouse Team Member. Rocket Mortgage FieldHouse Team Members are trained to call for immediate response and assistance in emergency situations.

Rocket Mortgage FieldHouse has multiple family restrooms located on the following levels:

• Event Level near the Litehouse Chairman’s Lounge
• Founders Level off the Northwest Elevators
• Street Level near the First Aid by Portal 14
• Huntington Club Level near the Westfield Champion’s Club
• Loudville Level by Portal 64

Guests are not permitted to bring outside food or beverages, including alcoholic beverages, inside Rocket Mortgage FieldHouse. Restaurants and concession stands are located throughout the building and offer a variety of food as well as alcoholic and non-alcoholic beverages. Exceptions are made for medical reasons, baby food and reasonable children’s snacks (crackers, raisins, juice boxes, etc.). Reuseable food or drink containers including but not limited to popcorn buckets and souvenir cups are not permitted to be brought inside Rocket Mortgage FieldHouse.

View Food & Beverage Options

Discounts for groups of 20 or more are available for Cleveland Cavaliers home games, as well as many other events. For more information about group sales, please call a Rocket Mortgage FieldHouse Group Events Specialist at (216) 420-2153.

Learn More

Rocket Mortgage FieldHouse’s Guest Services Ambassadors (GSAs) are dedicated to providing excellent service that comes with a warm welcome and friendly smile each time you visit. Our GSAs can be identified by their bright colored jackets or shirts, their helpful attitudes and their knowledge about how to make your visit to Rocket Mortgage FieldHouse the very best it can be.

Learn More

Lost items should be reported to Rocket Mortgage FieldHouse Guest Services Booths located at Portal 1 on the Street Level and Portal 52 on Loudville Level. To learn if a lost item has been found call (216) 420-2359 or email lostandfound@rocketmortgagefieldhouse.com the day after the event.

Ohio Lottery vending machines are located at Portals 7 and 26.

Click here to view seating maps for Cleveland Cavaliers and Cleveland Monsters games at Rocket Mortgage FieldHouse.

Our meeting and banquet facilities offer several adaptable areas that are available for business or social occasions either in conjunction with a Rocket Mortgage FieldHouse event or for use exclusively for the occasion at hand.

We have 9 available spaces that provide the perfect setting for our guests to hold functions in the exciting sports and entertainment atmosphere that Rocket Mortgage FieldHouse provides.

Book Your Event

The Membership Headquarters for Cavs United and Monsters Hockey Club members, is located just around the corner from the Members Lounge outside of Portal 29 on Street Level. This space is designated for any quick questions for the Membership Team.

The SeatGeek Members Lounge has a new location in the Fieldhouse!

Cavs United members will have exclusive access to both the lower level and upper level of Fahrenheit throughout pregame – from the time Atrium doors open to tipoff. After tipoff, members of Cavs United will have exclusive access to the second level of Fahrenheit to order food delivery, utilize their member discount at the bar, and enjoy the lounge space.

Monsters Hockey Club Members can enjoy access to the SeatGeek Members Lounge on the second level of Fahrenheit for the entire event.

For any questions, please contact your membership representative to assist.

For Cleveland Cavaliers games, first game certificates are available on the Street Level near Portal 17.

For Cleveland Monsters games, lanyards and certificates are available at Monsters Kid Nation at Portal 17.

Located on Everstream Founders Level in the Quiet Space, a designated Sensory Room for individuals who need to regroup after becoming overstimulated. Please reach out to any Guest Services Ambassador, or stop by a Guest Services Booth, to be directed to the Quiet Space.

Family restrooms are also available and located on the following levels:

• Event Level near the Litehouse Chairman’s Lounge
• Everstream Founders Level off the Northwest Elevators
• Street Level near the First Aid by Portal 14
• Huntington Club Level near the Westfield Champion’s Club
• Loudville Level by Portal 64

Get directions, see where to park and purchase parking in advance for all Rocket Mortgage FieldHouse events and Cleveland Cavaliers or Cleveland Monsters games.

Parking Info

• Purses and diaper bags are permitted and will be inspected by security
• Binoculars and cell phones are permitted and subject to security inspection
• Umbrellas are permitted as long as they fit neatly under the guest’s seat and do not create an obstruction or safety hazzard to the seating area (umbrellas can be temporarily stored at the FieldHouse’s lost & found located on Street Level across from Portal 18)

Rocket Mortgage FieldHouse offers many premium seating options that are perfect for entertaining business clients or socializing with family and friends in style at game or concert. The experience of enjoying great hospitality and watching the live game action with terrific views of the court makes for an unforgettable and special night out!

For more information on exclusive access and benefits, contact a Premium Sales Consultant at (216) 420-2481 today!

Find Your Experience

The following is a non-exhaustive list of items that cannot be brought into Rocket Mortgage Fieldhouse:

• Aerosol cans

• Audio/video recording devices including Go Pros, Google Glass, Spectacles, Smart Glasses, etc.

• Backpacks, large bags/purses (bags/purses must be 14” x 14” x 6” or smaller and fit under seat without obstruction of aisles), or sealed packages of any kind (including gifts for performers).

• Balloons

• Bats and clubs

• Beach balls

• Bottles, cans, or coolers.

• Cameras - Any professional and/or commercial camera with interchangeable or detachable lenses.

• Drones

• Facial masks that are not easily removable.

• Fireworks

• Flags

• Frisbees

• Garments/clothing with explicit language, profanity or derogatory characterization directed toward any person. Determination of appropriate messaging is at sole discretion of Rocket Mortgage FieldHouse.

• iPads or other similar electronic devices (with the exception of Cavs, Monsters, and MAC Tournament games).

• Laser pointers

• Long chains on clothing, wallets, or otherwise.

• Illegal substances

• Noise makers including whistles, cowbells, foghorns/airhorns, plastic horns, vuvuzelas, didgeridoos, or bagpipes.

• Outside food or beverages. Exceptions are made for medical reasons, baby food and reasonable children’s snacks (crackers, raisins, juice boxes, etc.).

• Reuseable food or drink containers including but not limited to popcorn buckets and souvenir cups.

• Selfie sticks, poles, tripods, monopods, and missile-like objects that can be thrown.

• Signs/Posters with explicit language, profanity or derogatory characterization directed toward any person. Determination of appropriate messaging is at sole discretion of Rocket Mortgage FieldHouse. Permittance/regulations are on a show-by-show basis. Please refer to the “Know Before You Go” email communication this is distributed 24-48 hours to ticket holders prior to each game or event.

• Weapons of any kind including firearms, mace, pepper spray, tasers, stun guns, and knives of all sizes.

Additionally, any items Rocket Mortgage Fieldhouse deems, in its discretion, to be dangerous. Use of any prohibited item will be confiscated without return.

In accordance with Ohio’s “concealed carry” law and the right for private entities to ban handguns on their premises, firearms and other weapons of any kind are strictly forbidden on the premises of Rocket Mortgage FieldHouse.​​​​​​

For each event Rocket Mortgage FieldHouse hosts, there is a designated Sensory Room for individuals who need to regroup after becoming overstimulated. Please reach out to any Guest Services Ambassador, or stop by a Guest Services Booth, to be directed to the Quiet Space.

Learn More About Sensory Needs

For the safety of our guests, Rocket Mortgage FieldHouse has a no re-entry policy, exceptions are made for medical reasons and emergencies. Please reach out to any Security or Guest Services Team Member with any questions

RTA’s Walkway connects Tower City Center and Rocket Mortgage FieldHouse. It also provides easy access to the FieldHouse for fans riding RTA’s rail and bus service to Public Square. The 1,050-foot enclosed glass and steel structure, with its spectacular view of the river and the Flats, protects you from both the weather and traffic.

The RTA Walkway begins at the Tower City Center food court and ends in the lobby of Rocket Mortgage FieldHouse. The Walkway opens three hours prior to an event and remains open for approximately three hours after the event ends. For Cleveland Cavaliers games, the Walkway will open four hours prior to the game and remain open for three hours after the game ends.

Creating a safe and secure environment for all of our guests and employees is a high priority at Rocket Mortgage FieldHouse.

View Security Policies

Fans are encouraged to show their enthusiasm with banners and signs. There are various locations on the Street Level and Loudville where fans can make their own signs. 

Signs are allowed in Rocket Mortgage FieldHouse for all Cavaliers and Monsters games and select events; but may not be hung anywhere inside the venue unless authorized by venue management. Guidelines include the following:

• Must be constructed of flame-retardant material
• May not be displayed during play due to sight restrictions (if at a sporting event)
• May not be placed on the court
• May not be commercial in nature, obscene, or cause any disturbance to other fans
• May not be displayed using poles to display
• May not exceed 18”x24”
• May not obstruct the view of other guests
• May not obstruct Rocket Mortgage FieldHouse advertising signage
• May not be temporarily or permanently affixed to the building structure

Rocket Mortgage FieldHouse reserves the right to remove any banner(s) or sign(s) that are considered controversial or offensive, without exception. Unauthorized signs or banners must be returned to your vehicle.

Signs/Posters with explicit language, profanity or derogatory characterization directed toward any person. Determination of appropriate messaging is at sole discretion of Rocket Mortgage FieldHouse. Permittance/regulations are on a show-by-show basis. Please refer to the “Know Before You Go” email communication this is distributed 24-48 hours to ticket holders prior to each game or event.

Rocket Mortgage FieldHouse is now a completely smoke-free venue. This includes the outside areas immediately surrounding the venue as well. Please also note that individuals attending events who leave the FieldHouse after entering will not be able to re-enter. These policy updates reflect the venue’s continuing commitment to provide the most enjoyable and secure environment possible during all events.

Rocket Mortgage FieldHouse does not permit unauthorized soliciting or collecting of contributions, vending, distribution of fliers or other promotional/advertising materials on the premises.

Strollers are allowed into Rocket Mortgage FieldHouse. Fold-up strollers should be stored under your seat. For some family events, non-folding strollers can be parked outside of Fahrenheit located near Portal 3 on the Atrium side.

Located on the Huntington Club Level and the Everstream Founders Level, single event suites are available. For more information on exclusive access and benefits, contact a Premium Sales Consultant at (216) 420-2481 today!

Find Your Experience

The Cavaliers Team Shop has officially opened the doors to a bright new modern and inviting two-story team shop inside Rocket Mortgage FieldHouse. Now called "Center Court," the store has been completely transformed into an elevated and distinctive retail space that embodies the Cavaliers reinvigorated and modernized brand identity.

Fans can shop for the latest Cavaliers and Monsters merchandise during regular business hours, *Monday-Friday 10:00 a.m. - 5:00 p.m. and during all home games. The Team Shop will be closed on Saturdays and Sundays.

*Subject to change.

Additionally, in-season ticketed fans can still grab their Cavs or Monsters* gear during home games at Team Shop stands located in the following locations:

Street Level Concourse:

• Portals 1, 7, 12 and 16
• Northwest Atrium, near the Cavs Championship Court Wall
• Northeast Atrium, near the Cleveland-Cliffs Entrance

*Only Portals 1 and 16 will be available during Monsters home games.

Huntington Club Level:

• Portal 41

Stay up-to-date on the latest Cavaliers Team Shop news including pop-up Team Shop locations, special offers and more, by following @CavsTeamShop on Facebook, Instagram and Twitter.

• **Cavaliers/Rocket Mortgage FieldHouse Business Office - 216-420-2000
• Rocket Mortgage FieldHouse Event Information - 216-420-2200
• Cavaliers Ticket Plan Information - 800-820-2287
• Cleveland Monsters Ticket Plan Information - 216-420-0000
• Banquet and Meeting Facilities - 216-420-2157
• Cavaliers Team Shop - 216-420-2955
• Lost and Found - 216-420-2359 or email lostandfound@rocketmortgagefieldhouse.com

**Open during event hours

RTA offers services to Rocket Mortgage FieldHouse from all parts of Cuyahoga County by bus or rapid transit. For information on RTA routes, schedules and services call the RTAnswerline at (216) 621-9500, or visit www.rideRTA.com.

Public Transportation

Weapons of any kind including firearms, mace, pepper spray, tasers, stun guns, and knives of all sizes. In accordance with Ohio’s “concealed carry” law and the right for private entities to ban handguns on their premises, firearms and other weapons of any kind are strictly forbidden on the premises of Rocket Mortgage FieldHouse.

Complimentary wheelchair escorts are available to and from seating locations. Please reach out to any Guest Services Ambassador at Rocket Mortgage FieldHouse for assistance. Curbside wheelchair escorts are available at the RTA Walkway Entrance, located on Ontario St., by calling the Guest Services Booth at (216) 420-2320 during event hours.

“RMFHWifi” is a free Wi-Fi network for fans to use during their visits to Rocket Mortgage FieldHouse. 

Connect to the RMFHWifi network by searching for the "RMFHWifi" SSID in your settings. After connecting to the network, complete the authentication process by submitting your name and email address (if required).